Live chat is the quickest way to get help with a simple question. Open it from this page during the support hours shown on the contact page, and a member of the team will reply in the chat window.
When to use live chat
- A quick question about a plan, a length or a device.
- A question about how to install or sign in, where a short answer solves it.
- Help finding a setting in the app or the guide.
When to use a ticket instead
For payments, refunds and problems that need a close look, a ticket keeps the full history in one place. Chat conversations are shorter and are not a substitute for a ticket with your order number.
Before you start
Have your order number, the device you are using and the name of the app or player to hand. Do not share your recovery phrase, private key or wallet password in the chat, even if someone asks for them.
Questions about live chat
Can I chat outside opening hours?
Use a ticket instead, and it will be answered when the team is next available.
Do I need to be a customer to use the chat?
Anyone can ask a question. Support for an order needs the order number.
Is the chat recorded?
Chats are kept with your support history, so the team can follow up on what you were told.