Our support team answers questions about plans, payments, devices, the app and your account. Write to us using whichever route suits you, and give us the details below so the first reply solves the problem.
Write to help@catchontviptv.us. Use the subject line to describe the problem in a few words, for example “activation code rejected” or “payment not confirmed”.
Live chat and tickets
The live chat is the quickest route for a simple question. A ticket keeps the whole conversation in one place and is best for payments and device problems that need checking.
What to include
- Your order number, from your confirmation or My subscription.
- The email address you ordered with.
- The device, its model and the app or player you are using.
- What you were doing, and what you saw on the screen.
When to expect a reply
Replies are sent by email during the support hours shown on this page. Questions sent outside those hours are answered when the team is next available.
Never send your recovery phrase, private key or wallet password. We will not ask for them.
Questions about contacting us
Can I call you?
Contact is by email, ticket and live chat, so that your messages are recorded with your order.
Do I need an account to contact support?
No, but an account helps us find your order quickly. You can use the same email address you ordered with.