Most questions are answered in a few minutes by the pages below. If yours is not, write to us and include the details listed at the end of this page, so we can help quickly.
Find your problem
The activation code is rejected. Check its spelling and capital letters, then read the activation code article.
The app will not install. Check the device and the install guide for your screen, starting with the device page.
The picture stalls or buffers. Most of the time the cause is the home network. Run through the stable streaming guide and the buffering checklist.
The guide shows “No information”. Listings need a refresh after the first sign-in, and sometimes a time-zone change. The TV guide page explains how.
I have paid, and nothing has happened. Make sure the transaction ID was pasted onto the payment page and that the network has confirmed the transfer. Then check the times on the payments section.
I need to renew. Log in, open your account and choose a length.
Where to get help
- Live chat for quick questions during the working day.
- A ticket for anything that needs a closer look, such as a payment or a device problem.
- Email or the contact page for everything else.
- The FAQ for the questions we receive most often.
What to include in a request
Give us your order number, the email address you ordered with, the device and app you are using, the channel or film name if the problem is with one title, and what you saw on screen. A photo of the screen helps. Never send your recovery phrase or private key.
We will never ask for your recovery phrase, your password for a crypto wallet or your card details. Anyone who does is not from our team.
Questions about support
How quickly will you reply?
Support answers during the hours shown on the contact page. Tickets are answered in the order received.
Can I get help in another language?
The site and support are in English.
What if the problem is not fixed?
Tell us within the 24-hour guarantee window. The refund policy explains the options.